1. All Personal Training blocks must be used within 3 months from purchase or the sessions will expire, unless an extension is otherwise agreed in writing with the management, extensions will only be considered for extenuating circumstances such as an injury or severe medical issue prohibiting exercise. X-Fit Gym Paisley Ltd reserve the right to revoke the sessions if not used by the expiry.
2. For Personal Training Membership packages which include either 1 session a month or 1, 2 or 3 a week, if the client is unable to attend their regular session they will be offered an alternative appointment, however there is no guarantee alternative sessions will be with the preferred trainer, if the client cannot, or chooses not to take the alternate session it will not be rolled over and X-Fit Gym Paisley Ltd reserve the right to revoke the session.
3. For Personal Training Membership packages, in the event that the client’s regular trainer is on leave the client will be offered sessions with an alternate trainer, if the client opts not to take these sessions X-Fit Gym Paisley Ltd reserve the right to revoke the sessions.
4. If the client is on holiday etc., X-Fit Gym Paisley Ltd reserve the right to revoke the sessions for that period as they cannot be carried over.
5. For all Personal Training blocks and Personal Training Membership packages the client will work with their preferred trainer, however in the event the trainer ceases to work at X-Fit Gym Paisley Ltd the client will be able to choose an alternative trainer from our team who has suitable availability. In this instance X-Fit Gym Paisley Ltd reserves the right not to refund as the service is still offered.
6. In the event a client arrives late for a session this time will be cut from the session, if the client is more than 15 minutes late X-Fit Paisley Ltd reserves the right to cancel the session and this will not be able to be rebooked.
7. If a client cancels a session with less than 24 hours’ notice they will lose this session.
8. Clients wishing to cancel their Personal Training Membership Package one months’ notice must be given.
9. Any complaints regarding the blocks, packages or trainers must be directed to the management.
10. X-Fit Gym Paisley Ltd reserves the right to make changes to the terms and conditions with no notice as they see fit.